Duty Manager

Job description

Namco Funscape Norwich are seeking enthusiastic and driven individuals who can add to our existing experienced management team.

This is a fantastic opportunity for someone who wants a career in leisure to work in a fast paced, customer focused environment. Duties include, working on a rotating shift basis, ensuring a high level of customer service and ensuring every day standards are maintained. In addition to customer service, duties include key holding, cash handling and having specific departmental responsibilities.


Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.

  • Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
  • Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
  • Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out POS material, using the sites PA system, etc.
  • To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
  • Carry out cleaning duties as instructed.
  • Ensure that all Bowling and Machine faults are reported correctly.
  • Ensure that all transactions are dealt with correctly and that any errors are reported to management.
  • Ensure the correct handling of both cash and token floats at all times as trained.
  • Operate any of the site attractions as required and trained.
  • Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.

Salary will be discussed at the interview and contract is 40 hours per week.

If you feel you have the drive, energy and commitment to be part of a winning team then forward your CV with covering letter to: norwich@namco.co.uk

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